Privacy Policy | Enjoy96 Casino

Information we may collect

When you use Enjoy96 Casino, we may collect information that identifies you, relates to your account or is connected with your use of the website. The information collected depends on the services you use, the actions you take and the checks that may be required before or during your relationship with us. We try to collect information that is relevant to these purposes and do not seek information that is unnecessary for providing or supporting the service.

Account and contact details

This may include your name, date of birth, contact details, username, account preferences and other information you provide when registering, updating an account or contacting support. We may also keep records of communications, questions, complaints and requests so that we can respond consistently and maintain an accurate history of support interactions.

Verification information

To verify identity, age, eligibility or account ownership, we may request documents or information such as identity documents, proof of address or other supporting material. Verification information may also be used for security, responsible gaming, anti-fraud and compliance checks. Please only provide documents through the requested secure process and do not send sensitive information through an unapproved channel.

Payment and transaction records

We may process information about deposits, withdrawals, wagers, account balances, payment methods and related transactions. Payment providers may process payment information under their own privacy policies. Where appropriate, we may receive confirmation or limited payment details needed to record transactions, investigate issues, prevent misuse and meet financial or legal requirements. We do not need to retain full payment credentials where they are handled directly by an authorised payment provider.

Device, usage and cookie data

When you visit the website, we may collect technical information such as your IP address, browser type, device type, operating system, language settings, pages viewed, approximate location and information about how you interact with the site. We may also use cookies and similar technologies to remember preferences, support account functions, improve performance, understand website usage and help protect the service.

How we use information

We use personal information for purposes connected with operating Enjoy96 Casino and providing a safer, more reliable service. Depending on the circumstances, this may include the following:

Creating, maintaining and administering your player account.
Processing deposits, withdrawals and other account transactions.
Providing customer support and responding to questions, complaints or requests.
Checking identity, age, account ownership and other eligibility requirements.
Carrying out security, anti-fraud, anti-money-laundering and responsible gaming checks.
Detecting, investigating and preventing unauthorised activity, abuse, collusion, technical attacks or other misuse.
Operating, maintaining, testing and improving the website, account features and related services.
Sending service messages about your account, security, transactions, changes or important operational matters.
Sending marketing communications where permitted and where you have provided the required consent or otherwise have a lawful basis to receive them.
Meeting legal, regulatory, tax, accounting, dispute-resolution and record-keeping obligations.
Establishing, exercising or defending legal rights and handling complaints or claims.

We may combine information from your account, transactions, device activity and support interactions where this is reasonably necessary for these purposes. We may also use aggregated or de-identified information for analysis, reporting and service improvement. Information in this form is designed not to identify you directly.

Marketing choices

You may be able to choose whether to receive promotional communications. You can use the unsubscribe option in a marketing message or contact support@enjoy96casino.wtf to withdraw consent to marketing. Even if you opt out of promotional messages, we may still send essential service, security, account and transaction communications.

Sharing, security and retention

We may share relevant information with service providers and professional partners that help operate the casino website and its services. These parties may support payment processing, identity and verification checks, fraud prevention, technology, hosting, customer support, security, communications, analytics, accounting or legal services. They should receive only information relevant to their role and are expected to handle it appropriately.

Information may also be disclosed where reasonably necessary to protect players, the platform or other people; investigate suspected fraud or unlawful activity; respond to a valid legal request; enforce applicable terms; resolve a dispute; or protect legal rights. If the business or part of its operations changes ownership or structure, information may be transferred as part of that change, subject to appropriate safeguards.

Security measures

We use reasonable technical and organisational measures intended to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, authentication, monitoring, secure systems and staff or provider procedures. No online transmission or storage system can be guaranteed to be completely secure, so players should use a strong, unique password, keep login details confidential and contact support promptly if they suspect unauthorised access.

How long information is kept

We keep information only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. Some account, verification, payment, transaction, communication and security records must be kept for a period required by law even after an account is closed. When information is no longer needed, we may securely delete it, anonymise it or otherwise dispose of it in accordance with our procedures.

International handling

Some service providers or systems used to deliver online services may be located outside Australia, or information may be accessed from another country. Where this occurs, we take reasonable steps to support appropriate handling and security, while recognising that overseas privacy rules may differ from those in Australia.

Your privacy rights and cookies

Requests about your information

Subject to applicable requirements and reasonable identity checks, you may ask about the personal information we hold about you. You may request access to your data, ask us to correct information that is inaccurate or incomplete, or request deletion of your data where there is no continuing reason for us to retain it. Deletion may not be possible for records that we must keep for legal, security, dispute or operational reasons.

To exercise your privacy rights, including access, correction, deletion or withdrawal of consent to marketing, contact support@enjoy96casino.wtf. Please describe your request clearly and provide enough information for us to locate the relevant account. We may ask for reasonable information to confirm your identity before acting on a request. This helps protect accounts and prevents personal information being disclosed to the wrong person.

We aim to respond to privacy requests within a reasonable time. The timing and outcome may depend on the nature of the request, the information involved and any legal or security requirements that apply. If we cannot complete a request, we will generally explain the relevant reason, subject to restrictions on what we can disclose.

Cookies

Cookies are small files or similar technologies stored on your device when you use a website. Some are necessary for login, security, navigation and core account functions. Others may help remember preferences, measure performance or understand how the website is used. You can manage, block or delete cookies through your browser settings. If you disable certain cookies, some website features may not work as intended.

Changes to this policy

We may update this Privacy Policy when our services, processes or legal obligations change. The updated version will be made available on this page, with the revised date or other notice where appropriate. We encourage players to review the policy periodically so they understand how information is handled. By continuing to use the website after an update, you acknowledge the revised policy to the extent permitted by law.